Please read these terms carefully before using our dating platform.
These Terms are made between you and:
NOTMYEX LTD United Kingdom
The terms “us”, “we”, “our”, “Company”, and "NOT MY EX", refer to NOTMYEX LTD. Together you and NOTMYEX LTD may be referred to as the “Parties” or separately as a “Party”.
By using our Services through notmyex.com (the “Website”), the NOT MY EX mobile application (the “App”), or any other platforms or features we provide (collectively, the “Services”), you confirm your agreement to these Terms. This Agreement applies to all users, whether or not they register an account or pay for a subscription.
Your use of the Services is also governed by our Community Standards and Privacy Policy, and any terms disclosed and agreed to at the time of purchasing features, products, or services (“Additional Terms Upon Purchase”). These are incorporated into this Agreement by reference. If you do not accept this Agreement, you must not access or use our Services.
We also reserve the right to adjust which features are included in our subscription plans.
By accessing or using NOT MY EX's services (the “Services”), you agree to be bound by this Terms of Use agreement (the “Agreement” or “Terms”). These Terms incorporate our Community Standards and Privacy Policy, which together form the full agreement between you and NOT MY EX. Please read them carefully before creating an account.
We may update these Terms from time to time. Any changes will be posted here with an updated effective date. In some cases, we may notify you by email or other methods. You are responsible for checking this page regularly. By continuing to use the Services after changes take effect, you agree to the revised Terms. If you do not agree to any updates, you must stop using the Services immediately. Notwithstanding the foregoing, changes to Section 14 (Limitation of Liability) and Section 15 (Dispute Resolution) will require your explicit acceptance.
Before setting up an account with NOT MY EX, you need to confirm that you are eligible to use our Services. This section also explains your responsibilities, what is and is not permitted when using the Services, and the rights you grant to NOT MY EX.
You may only create an account and use our Services if each of the following is true. By using our Services, you represent and warrant that:
If at any point you no longer meet these requirements, your authorization to access our Services is automatically revoked. You must promptly delete your account, and we reserve the right to suspend or terminate your access without prior notice.
When using NOT MY EX, you agree to:
You further agree that you will not:
Any authorization or license granted to you under these Terms is immediately revoked if you engage in any of the above activities.
Prohibited Content — NOT MY EX does not allow uploading or sharing content that:
Any authorization or license granted to you under these Terms is immediately revoked if you engage in any of the above activities.
By using our Services, you consent to the collection, use, and sharing of certain information as described in our Privacy Policy.
We may update our Privacy Policy from time to time, so please do check it regularly. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
It is important to understand your rights and obligations regarding content on our Services, including any material you choose to upload or share. Posting inappropriate or unlawful content is strictly prohibited.
When you use our Services, you may encounter three types of content: (i) content you create or upload (“Your Content”), which may include material suggested or generated through our Services; (ii) content posted by other users (“Member Content”); and (iii) content made available by NOT MY EX (“Our Content”). For purposes of this Agreement, “content” means all forms of material, including but not limited to text, images, videos, audio, profile information, and private messages.
You are responsible for everything you post or share. Do not upload anything that you would be uncomfortable having others view, that breaches these Terms, or that could expose you or us to legal liability.
Your profile and Content may be visible to people globally. You acknowledge that Your Content may be seen by others and, regardless of these Terms, could be shared further by other users.
By uploading Your Content, you confirm that you own or otherwise control all necessary rights to share it, and you grant NOT MY EX a license to use it as outlined in Section 7.
We may offer tools and features to help you create or enhance Your Content. Even when our Services assist you in generating or modifying content, it remains Your Content — and you are fully responsible for its accuracy, appropriateness, and any outcomes that result from its use.
You understand and agree that we may monitor or review Your Content, but we are not required to do so. We may remove, block, edit, restrict, or refuse to display Your Content at our sole discretion, without notice.
You will also see content posted by other users. This is “Member Content,” and it belongs to the user who created it.
Member Content is stored on our systems and displayed at the direction of the user who submitted it. You do not acquire ownership of Member Content by accessing it.
You should use caution when relying on Member Content. It may be inaccurate, biased, offensive, misleading, or harmful. Other users are solely responsible for their Member Content and for any consequences that result from it.
Unless explicitly authorized by NOT MY EX, you may only use Member Content for purposes aligned with the Services’ intended use — helping people connect and interact. You may not copy Member Content for commercial exploitation, harassment, spam, or unlawful purposes. Misusing Member Content may lead to account suspension or termination.
All other content provided through our Services — including text, graphics, interfaces, trademarks, logos, sounds, artwork, and other intellectual property — is either owned by NOT MY EX or licensed to us.
Our Content is protected under copyright, trademark, and other intellectual property laws. All rights, title, and interest remain with NOT MY EX and our licensors.
We grant you a limited, non-exclusive license to access and use Our Content as described in Section 6. All other rights are reserved.
NOT MY EX maintains a zero-tolerance policy toward inappropriate content or conduct on our Services.
We are committed to fostering a safe, respectful community. Any form of misconduct or inappropriate content — whether it occurs on our Services or on services operated by our affiliates — is strictly prohibited. If you encounter behavior or material that violates these Terms, we encourage you to report it. You can report directly through the “Report User” function on a profile or in messages, or you may reach out to our team.
Consistent with our Privacy Policy, we may share information with our affiliates when necessary to protect our users and enforce community safety. If we believe you have breached these Terms, we may take actions such as suspending or banning you from our Services, restricting your ability to create new accounts, or extending such actions across affiliated platforms. You acknowledge that we may choose not to disclose certain account-related information to you if doing so could compromise the security or privacy of other users.
Member Content is also subject to Sections 512(c) and 512(d) of the U.S. Digital Millennium Copyright Act (DMCA) of 1998. If you wish to file a complaint that Member Content infringes intellectual property rights, please see Section 12 for instructions.
NOT MY EX is committed to protecting children and maintaining a safe environment for all users. We have measures to prevent underage access and respond swiftly to any child safety concerns.
5a. Zero-Tolerance Policy: We maintain a zero-tolerance policy toward any content, behavior, or activity that exploits, endangers, or harms minors. This includes but is not limited to child sexual abuse material (CSAM), grooming, trafficking, or any form of child exploitation. Any violation will result in immediate and permanent account termination, and we will cooperate fully with law enforcement authorities.
All users must be at least 18 years of age to create an account or use our Services. We employ multiple layers of age verification, including but not limited to: (i) explicit age confirmation during registration; (ii) periodic age verification prompts; (iii) analysis of user behavior and content for indicators of underage use; and (iv) automated and manual review of reported accounts. Users who misrepresent their age will be permanently banned.
Reporting Underage Users: If you suspect or encounter a user who may be underage, you must immediately report them through our in-app reporting function or by contacting our support team. Reports can be made anonymously, and we will investigate all claims promptly. We encourage users to provide any relevant information that may help verify the user's age.
NOT MY EX maintains active cooperation with law enforcement agencies and child protection organizations worldwide. We will: (i) promptly respond to lawful requests for information in child exploitation investigations; (ii) report suspected child exploitation to appropriate authorities and child protection hotlines; (iii) preserve evidence and user data relevant to child safety investigations; and (iv) participate in industry initiatives to combat child online exploitation.
Our child safety policies comply with applicable laws and regulations worldwide, including but not limited to: (i) the United States Children's Online Privacy Protection Act (COPPA); (ii) the EU's General Data Protection Regulation (GDPR) provisions regarding children; (iii) the UK's Age Appropriate Design Code; and (iv) various international treaties and conventions on child protection.
If you have questions about our child safety policies or need to report a concern, please contact us using our contact form. For urgent matters involving immediate danger to a child, please contact your local law enforcement or child protection agency immediately.
As long as you follow these Terms, NOT MY EX gives you limited rights to access and use our Services.
Specifically, you receive a personal license — worldwide, royalty-free, non-exclusive, non-transferable, revocable, and non-sublicensable — to use our Services only for their intended purposes and in accordance with these Terms and all applicable laws. This license, along with your authorization to use the Services, will automatically end if you breach these Terms.
You remain the owner of all content that you provide, submit, or display through the Services (“Your Content”). However, in order for NOT MY EX to operate and provide the Services, you grant us certain rights to use Your Content as described below.
By creating an account or otherwise submitting Your Content, you hereby grant to NOT MY EX a worldwide, perpetual, transferable, sublicensable, royalty-free, irrevocable, non-exclusive license to host, store, use, copy, display, reproduce, adapt, publish, translate, modify, reformat, incorporate into other works, advertise, distribute, and otherwise make available Your Content, in whole or in part, in any format or medium now known or developed in the future. This license applies to any information you authorize us to access from third-party sources (if applicable), and extends to all purposes reasonably connected with the provision, promotion, and improvement of our Services.
This license is non-exclusive, except that NOT MY EX retains an exclusive license with respect to derivative works created through the use of our Services. For example, NOT MY EX would hold an exclusive license to screenshots of our Services that incorporate Your Content.
In addition, you expressly authorize NOT MY EX to act on your behalf in addressing infringing uses of Your Content outside of the Services, whether by other users or third parties. This includes, without limitation, the right (but not the obligation) to send notices under 17 U.S.C. § 512(c)(3) (Digital Millennium Copyright Act takedown notices) on your behalf if Your Content is misused outside the platform. NOT MY EX is not obligated to take any action regarding use of Your Content by other parties, but may do so in its discretion. Our license to Your Content is subject to your rights under applicable law, including but not limited to data protection and privacy laws where Your Content contains personal information.
As consideration for your ability to access and use the Services, you agree that NOT MY EX, our affiliates, and third-party partners may place advertising, promotions, or sponsored content on the Services, including in connection with Your Content.
If you submit feedback, suggestions, or recommendations regarding our Services, you grant NOT MY EX the unrestricted right to use, reproduce, modify, and share such feedback for any purpose, without obligation to compensate you.
You acknowledge and agree that NOT MY EX may access, preserve, or disclose information associated with your account (including Your Content) if we are required to do so by law, or if we in good faith believe that such action is reasonably necessary to: (i) comply with legal obligations or processes; (ii) enforce these Terms; (iii) respond to claims that any content infringes upon third-party rights; (iv) respond to your customer service requests; (v) protect the rights, property, or personal safety of NOT MY EX, our users, or others; or (vi) investigate, prevent, or take action with respect to unlawful activities, suspected fraud, or other misconduct.
You may from time to time have the opportunity to purchase products, features, or subscription services from NOT MY EX. Subscriptions will automatically renew, and your chosen payment method will continue to be charged, until you cancel in accordance with these Terms.
Purchases may be processed either through an external platform such as Apple App Store or Google Play (each an “External Service”), or directly through NOT MY EX via credit card or other payment processors (each an “Internal Purchase”). Subscriptions, whether obtained via External Service or Internal Purchase, will continue to automatically renew until you cancel, subject to the terms disclosed at the time of purchase.
Cancellation of a subscription does not remove your profile from the Services; to permanently close your account, you must follow the process set forth in Section 9. Pricing may vary based on region, subscription length, bundled features, account history, promotions, or testing of new offers. If you do not cancel in time, your subscription will renew at the full price then in effect, and you authorize us to charge your payment method for the renewal amount. We reserve the right, to the maximum extent permitted by law and without prior notice, to limit or discontinue offerings, impose conditions on discounts or promotions, bar users from transactions, or decline to provide products or services.
If you make a purchase through an External Service, including subscriptions, payment will be processed by that External Service and is subject to its own terms and conditions. Your External Service Account (for example, Apple ID or Google Play) will be charged according to the terms presented at the time of purchase and the general terms applicable to that account. Taxes may be added by the External Service depending on your jurisdiction.
Subscriptions made through an External Service will automatically renew unless you cancel. After your initial commitment period, and again after each renewal term, your subscription will continue at the price and duration disclosed to you. Promotional or discounted pricing may apply only to the initial period, after which renewal occurs at the regular price.
To cancel an External Service subscription, you must log in to your External Service Account and follow its cancellation process. For example, if you subscribed with your Apple ID, you must cancel through Apple, and if you subscribed via Google Play, you must cancel through Google. Deleting the App or your NOT MY EX account will not automatically cancel your External Service subscription. If you cancel, you may continue using the subscription until the end of the paid term, after which it will not renew.
If you initiate a chargeback or reverse payment through your External Service Account, NOT MY EX may immediately terminate your account on the basis that you have declined to maintain your subscription. If the chargeback is later overturned, please contact our Customer Support team. Unless otherwise required by law, funds already charged remain with the External Service until you cancel. Refund eligibility, if any, is described in Section 8d below.
If you purchase directly through NOT MY EX (an “Internal Purchase”), payment will be processed using the payment method you provide (“Payment Method”). You agree to pay all displayed prices, including applicable taxes, and you authorize NOT MY EX to charge your Payment Method accordingly. We may correct billing errors even after payment has been requested or received.
Internal subscription purchases automatically renew until you cancel. After your initial term, and after each subsequent renewal term, your subscription will continue at the disclosed price and duration until cancellation.
To cancel an Internal Purchase subscription, log into the Website or App, navigate to Account settings, and follow the cancellation instructions. Cancellation takes effect at the end of your current subscription period; you will continue to have access until then, and the subscription will not renew afterwards.
You are responsible for keeping your Payment Method information accurate and up to date. If a payment fails due to expiration, insufficient funds, or other reasons, you remain liable for outstanding amounts, and you authorize us to continue billing as the Payment Method is updated. Your financial institution or card issuer may also provide updated account information, and you authorize us to obtain and use such updates. The terms governing your Payment Method may be set by agreements between you and your financial institution or card provider. Certain users may be eligible for refunds as described in Section 8d below.
If you initiate a chargeback or reverse a payment through your Payment Method, NOT MY EX may terminate your account immediately, on the understanding that you have elected not to continue your subscription. If the reversal is later overturned, please contact Customer Support.
From time to time, NOT MY EX may offer you the ability to purchase a limited, non-transferable, non-sublicensable, revocable, personal license to access special features or credits within the Services (“Virtual Items”). These may include items such as boosts, special credits, or other consumable features. Virtual Items may only be obtained through NOT MY EX or our authorized partners, and may not be transferred, resold, or redeemed outside the Services.
Virtual Items are licensed, not sold. No ownership or title passes to you, and balances shown in your account do not represent stored value but only the scope of your license. Virtual Items are subject to expiration upon account closure or termination of Services. NOT MY EX may regulate, modify, or discontinue Virtual Items at any time, with or without notice, and has no liability to you or others for doing so. All purchases and redemptions of Virtual Items are final and non-refundable, except where otherwise required by law.
You acknowledge that unused Virtual Items will not result in a refund, credit, or other compensation upon closure of your account, whether voluntary or involuntary.
Except as otherwise provided in this Section or required by law, all purchases are final and non-refundable, and there are no credits or refunds for partially used periods.
For residents of the EU, EEA, UK, and Switzerland: local law entitles you to cancel a subscription within 14 days of its commencement for a full refund. This 14-day period begins when the subscription starts.
For residents of Germany: you may terminate your subscription after it has renewed by giving one month’s notice. Your right to terminate for cause remains unaffected.
For residents of the Republic of Korea: local law entitles you to a full refund of your subscription and/or unused Virtual Items within 7 days of purchase. This 7-day period begins on the date of purchase.
For residents of Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and Israel: you may cancel your subscription without penalty or obligation at any time prior to midnight of the third business day following your subscription date. In the event of your death before the subscription period ends, your estate will be entitled to a refund for the unused portion. If you become disabled and unable to use the Services before the subscription period ends, you are entitled to a refund for the unused portion after providing proper notice to NOT MY EX.
If you subscribed through Apple, refund requests are handled directly by Apple. To request a refund, go to your Apple device settings, access your purchase history, and select “Report a Problem,” or visit Apple Support. If you subscribed through Google Play, refund requests must be directed to Google. For Internal Purchases, please contact NOT MY EX Customer Support with your order number. Refund notices should include your account email or phone number and must be sent in writing, signed, and dated, stating that you wish to cancel. Send to:
NOTMYEX LTD 16/4 Drumdryan Street EH3 9LA, Edinburgh United Kingdom
You may terminate your account with NOT MY EX at any time by logging into the Website or App, navigating to Settings, selecting “Delete Account,” and following the on-screen instructions to complete the deletion process. Please note that if you have made purchases through an External Service (such as Apple App Store or Google Play), you must cancel those subscriptions directly through your External Service Account to prevent further billing.
NOT MY EX reserves the right, at our sole discretion, to investigate and, where appropriate, suspend or permanently terminate your account without refund if we determine that you have breached these Terms, misused the Services, or engaged in conduct we deem unlawful, unsafe, or otherwise inappropriate, whether such conduct occurs on or off the Services. We may rely upon any personal, technological, legal, or other measures available to enforce these Terms, which may include disabling your access to the Services without prior notice or liability.
If your account is terminated, whether by you or by NOT MY EX, these Terms shall continue in full force and effect as between you and us. You acknowledge that no refunds will be issued for any fees or purchases made, and that your information will be handled, retained, and deleted in accordance with our Privacy Policy.
NOT MY EX does not conduct criminal background checks, identity verification, or other formal screenings of its users as a standard practice. While we strive to foster a safe and respectful community, we cannot guarantee the character, conduct, or intentions of any user, whether on or off the Services. You should exercise caution and consult our Community Standards when interacting with others.
YOU ACKNOWLEDGE AND AGREE THAT NOT MY EX DOES NOT ROUTINELY INVESTIGATE THE BACKGROUNDS OF USERS OR VERIFY THEIR IDENTITIES. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING ANY USER’S BEHAVIOR, IDENTITY, HEALTH, PHYSICAL CONDITION, LEGITIMACY, INTENTIONS, OR TRUTHFULNESS. NOT MY EX RESERVES THE RIGHT, HOWEVER, TO CONDUCT—AND YOU HEREBY AUTHORIZE NOT MY EX TO CONDUCT—BACKGROUND CHECKS, SEX OFFENDER REGISTRY SEARCHES, OR OTHER LAWFUL SCREENINGS AT ANY TIME USING PUBLICLY AVAILABLE RECORDS. SHOULD SUCH SCREENINGS BE CARRIED OUT THROUGH A CONSUMER REPORTING AGENCY, YOU EXPRESSLY AUTHORIZE NOT MY EX TO OBTAIN AND USE A CONSUMER REPORT ABOUT YOU FOR PURPOSES OF DETERMINING YOUR ELIGIBILITY UNDER THESE TERMS.
YOU ARE ENTIRELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. NOT MY EX DOES NOT AND CANNOT GUARANTEE YOUR SAFETY, AND OUR SERVICES ARE NOT A SUBSTITUTE FOR TAKING COMMON-SENSE PRECAUTIONS. YOU SHOULD USE SOUND JUDGMENT AND ACT WITH APPROPRIATE CARE WHEN COMMUNICATING WITH OR MEETING NEW PEOPLE. INTERACTIONS, INCLUDING AUTOMATED NOTIFICATIONS SENT VIA THE SERVICES, MAY BE MISUSED BY OTHER USERS FOR FRAUD, ABUSE, HARASSMENT, OR OTHER IMPROPER PURPOSES.
Although NOT MY EX seeks to encourage respectful interactions, we are not responsible for the actions, statements, or conduct of users on or off the Services. By using the Services, you agree to exercise caution in all communications and meetings, particularly if you choose to interact outside the platform or in person.
THE SERVICES OF NOT MY EX ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, NOT MY EX DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SATISFACTORY QUALITY.
WITHOUT LIMITING THE FOREGOING, NOT MY EX MAKES NO REPRESENTATIONS OR WARRANTIES THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM ERRORS OR DEFECTS; (B) ANY DEFECTS OR ERRORS WILL BE IDENTIFIED OR CORRECTED; OR (C) ANY INFORMATION, CONTENT, OR MATERIALS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR PARTICULAR PURPOSES.
NOT MY EX DOES NOT GUARANTEE ANY SPECIFIC OUTCOMES FROM THE USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO: (I) THE NUMBER OR AVAILABILITY OF ACTIVE USERS AT ANY GIVEN TIME; (II) THE WILLINGNESS OR ABILITY OF OTHER USERS TO COMMUNICATE WITH YOU OR MEET YOU; OR (III) THE COMPATIBILITY, CONDUCT, OR SUITABILITY OF ANY USERS YOU MAY ENCOUNTER THROUGH THE SERVICES.
NOT MY EX ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR ANY THIRD PARTY POSTS, TRANSMITS, RECEIVES, OR OTHERWISE ENGAGES WITH THROUGH THE SERVICES. NOR DOES NOT MY EX ACCEPT ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS, LEGITIMACY, OR TRUTHFULNESS OF USERS WITH WHOM YOU MAY INTERACT.
ANY MATERIALS DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES ARE ACCESSED AT YOUR OWN RISK AND DISCRETION. NOT MY EX SHALL NOT BE LIABLE FOR ANY DAMAGE OR HARM TO YOUR COMPUTER, MOBILE DEVICE, SOFTWARE, DATA, OR OTHER EQUIPMENT OR TECHNOLOGY RESULTING FROM YOUR USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION ANY DAMAGE CAUSED BY SECURITY BREACHES, VIRUSES, MALWARE, BUGS, TAMPERING, FRAUD, HACKING, ERRORS, INTERRUPTIONS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, NETWORK OR SYSTEM FAILURES, OR OTHER TECHNICAL OR OPERATIONAL MALFUNCTIONS.
NOT MY EX respects the intellectual property rights of others and expects users of the Service to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, it is our policy to promptly address claims of copyright infringement.
If you believe that any content available on or through the Service infringes your copyright, you may submit a written notification ("DMCA Notice") containing the following information: (a) a physical or electronic signature of the person authorized to act on behalf of the copyright owner; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple works are involved, a representative list of such works; (c) identification of the material claimed to be infringing or the subject of infringing activity, together with information sufficient to locate the material; (d) adequate information to allow us to contact you, including your name, mailing address, telephone number, and email address; (e) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright that is allegedly infringed.
Completed DMCA Notices should be sent by mail to:
NOTMYEX LTD 16/4 Drumdryan Street EH3 9LA, Edinburgh United Kingdom
Upon receipt of a valid DMCA Notice, we will take appropriate action, which may include removing or disabling access to the allegedly infringing material. NOT MY EX reserves the right to terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.
Our Services may display advertisements, promotions, or links provided by third parties. You may also be offered opportunities to view advertisements in exchange for Virtual Items; however, availability is not guaranteed, and eligibility may vary.
NOT MY EX does not control, endorse, or assume responsibility for the availability, accuracy, or content of any external websites, resources, products, or services that may be referenced or made accessible through the Service. Any engagement you choose to undertake with third parties is solely between you and such third parties, and their terms will govern your interactions.
We disclaim any responsibility or liability for third-party terms, actions, omissions, or representations. Your decision to engage with third-party offerings is entirely at your own discretion and risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOT MY EX, ITS AFFILIATES, EMPLOYEES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE, ENHANCED, OR SIMILAR DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS (DIRECT OR INDIRECT), LOSS OF DATA, LOSS OF GOODWILL, LOSS OF USE, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO: (I) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES; (II) THE CONDUCT OR CONTENT OF USERS OR THIRD PARTIES ON OR THROUGH THE SERVICES; OR (III) ANY UNAUTHORISED ACCESS TO, USE OF, OR ALTERATION OF YOUR CONTENT, WHETHER OR NOT NOT MY EX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF NOT MY EX TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS ($100 USD); OR (B) THE TOTAL AMOUNT PAID BY YOU TO NOT MY EX FOR THE SERVICES IN THE TWENTY-FOUR (24) MONTH PERIOD PRIOR TO THE DATE YOU FIRST INITIATE ANY CLAIM. THIS LIMIT APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR STATUTORY CLAIMS.
THE ABOVE LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON CERTAIN TYPES OF DAMAGES, AND IN SUCH CASES SOME OR ALL OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
This Section explains how disputes between you and NOT MY EX will be handled, except where overridden by mandatory consumer-protection laws. Any part of this Section that is unlawful in your jurisdiction shall not apply. For users located in the EU, EEA, UK, or Switzerland, mandatory rights under consumer law remain unaffected. The European Commission’s online dispute resolution platform is available at:
NOT MY EX does not participate in consumer arbitration procedures in the EU, EEA, UK, or Switzerland.
Before starting any legal claim or dispute (“Dispute”), you agree to try to resolve it informally with NOT MY EX. “Dispute” means any claim or controversy, whether current or past, arising out of or relating to these Terms, the Services, or your relationship with NOT MY EX. To begin this process, you must send a written notice including: (1) your full name; (2) sufficient account identification (such as email, phone number, address, date of birth, or a screenshot of your profile); (3) a detailed description of your claim and requested remedy; and (4) your personal signature. Notices must be sent to:
NOTMYEX LTD 16/4 Drumdryan Street EH3 9LA, Edinburgh United Kingdom
If NOT MY EX has a Dispute with you, notice will be sent to your most recent contact details on file. Both parties agree to negotiate in good faith, and if requested, participate in a phone conference. If the Dispute is not resolved within 60 days from receipt of a complete notice, either party may pursue legal action as permitted by Section 17. This informal process is a mandatory condition before initiating formal legal proceedings. The statute of limitations is paused during this process. Communications made during this process are confidential and cannot be used in later proceedings except to prove compliance with this requirement.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NOT MY EX AGREE THAT ANY CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS PART OF ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR GROUP ACTION. THIS MEANS YOU MAY NOT PARTICIPATE IN OR INITIATE A CLAIM AS A REPRESENTATIVE OR MEMBER OF ANY PURPORTED CLASS OR GROUP. IF A COURT OR TRIBUNAL FINDS THIS WAIVER UNENFORCEABLE FOR A PARTICULAR CLAIM, THAT CLAIM MAY PROCEED BUT MUST BE HEARD SEPARATELY FROM ANY OTHER CLAIMS.
If a Dispute cannot be resolved through informal negotiation, and unless otherwise required by applicable consumer law, the Dispute may be brought before the courts identified in Section 17. Nothing in this Section prevents either party from bringing an eligible claim in a small claims court or equivalent local tribunal where permitted by law.
If you are located in the EU, EEA, UK, or Switzerland, this Section shall not limit any procedural or substantive rights you have under mandatory consumer-protection legislation, including your right to bring proceedings in the courts of your country of residence.
NOT MY EX may update this Section from time to time. Any changes will apply only to Disputes arising after the updated Terms are accepted. If you do not agree to changes, you may stop using the Services. Changes will not apply retroactively unless legally permitted and expressly stated.
Except where prohibited by mandatory local consumer-protection laws, these Terms and any Dispute arising out of or relating to them or the Services shall be governed by the laws of England and Wales, without regard to conflict-of-laws principles. For users in the EU or EEA, this choice of law does not override consumer rights granted by mandatory legislation that cannot be waived.
Except where prohibited by applicable law, including mandatory consumer-protection laws, any legal proceedings arising out of or relating to these Terms that are not subject to small claims procedures shall be brought exclusively before the courts of England and Wales. By accepting these Terms, you consent to the jurisdiction of those courts. Users located in the EU, EEA, UK, or Switzerland may bring proceedings in their country of residence where required by applicable law.
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless NOT MY EX, its affiliates, and their respective officers, directors, employees, and agents, from and against all claims, demands, proceedings, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from or related to: (i) your use of the Services; (ii) any content or information you submit or provide; (iii) your interactions with other users; or (iv) your breach of these Terms. Where local law does not permit certain types of indemnification, this clause applies only to the extent allowed by that law.
By accessing or using the Services, whether through a mobile device, mobile application, or computer, you acknowledge and agree to be bound by: (i) these Terms of Use, as may be amended or updated from time to time, (ii) our Privacy Policy, and (iii) our Community Standards. If you do not accept and agree to all of the foregoing, you are not authorized to access or use the Services.
All pronouns and variations thereof shall be interpreted to include the masculine, feminine, neuter, singular, or plural, as the context and identity of the referenced persons or entities may require.
These Terms of Use, together with our Privacy Policy, Community Standards, and any Additional Terms applicable to premium or paid features, constitute the entire agreement between you and NOT MY EX with respect to your use of the Services. These Terms supersede any and all prior agreements, understandings, or representations, whether written or oral, relating to the Services.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The failure of NOT MY EX to enforce or exercise any right or provision herein shall not constitute a waiver of such right or provision.
Your NOT MY EX account is personal to you and is non-transferable. All rights to your account and its content shall terminate upon your death, unless otherwise required by applicable law. Any rights and licenses granted under these Terms may not be transferred or assigned by you, but may be assigned by NOT MY EX without restriction.
No agency, partnership, joint venture, fiduciary, employment, or other special relationship is created as a result of these Terms, and you may not make representations on behalf of or bind NOT MY EX in any manner.